Official Help Answer
The safest way to recover progress on a new device is to make sure your game account was properly linked before you switch
Players usually run into restore problems when they move to a new device before confirming that their progress is tied to the right account or platform sign-in. The most important step is always checking the original device first.
Key Takeaways
- Start with the shortest useful action. Check the current order, board state, event timer, or account state before taking bigger steps.
- Avoid panic decisions. Most help issues get worse when players tap generators, spend resources, or reinstall before checking the simple cause.
- Use related guides next. The links below connect this answer to deeper gameplay, resource, event, or account guidance.
Confirm the original account connection
Before changing devices, make sure your game was connected to the correct sign-in method. If the old device was still running only as a local guest session, the new device may not be able to pull that progress automatically.
Use the same platform and login
On the new device, sign in with the same account details used on the original one. If the game was linked correctly, that is usually the key step that lets the saved progress appear. Using a different login is one of the most common reasons players think their account has disappeared.
Do not overwrite the old save by accident
If a brand-new game starts on the new device, avoid pushing too far into it before checking recovery options. It is easier to restore cleanly when the original progress path is still clear and you have not created confusion with a second session.
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