How do I get more Energy?
Learn how refill timing, board choices, and event windows affect how long Energy lasts.
Support architecture
Core support categories
Gameplay
Events
Resources & Energy
Makeover & Story
Account & Device
Purchases
Troubleshooting
Key Takeaways
- The Help Center keeps the most useful answers in one place. Use it for Energy, board space, event rewards, account recovery, purchases, and beginner decisions.
- Most answers connect back to active goals. Orders, events, resources, and story tasks should guide the next player action.
- Support pages are grouped by practical problems. Start with the closest question, then follow related guides for deeper strategy.
Why can’t I merge these items?
Check the most common causes behind blocked merges, mismatched levels, and non-merge objects.
What happens when my board is full?
See how to clear space quickly without losing progress on important chains and orders.
How do I free up board space fast?
Use a quick cleanup sequence for duplicates, short orders, rewards, and generator pauses.
How do I continue the story faster?
Focus on the tasks that directly unlock makeovers, chapter milestones, and new scenes.
Why can’t I join an event?
Check event timing, unlock conditions, and rollout differences that affect availability.
How do I recover my progress on a new device?
Make sure your account connection and sign-in method match before switching devices.
How do purchases work?
Review store processing, account matching, and what to check when items do not show up right away.
What should I spend Gems on?
Spend premium currency around clear rewards, close milestones, and real event opportunities.
What is the best order strategy for beginners?
Use a simple priority approach so you can move faster without wasting Energy or board space.
How do event rewards work?
Understand how milestone tracks, event timing, and claim windows affect limited-time prizes.
How do I save my progress?
Keep your story, board state, and account continuity safe before reinstalling or changing devices.
Which items should I keep on my board?
Protect the generators, chains, and order pieces that matter most when space gets tight.
Why did my purchase not arrive?
Check store confirmation, account matching, and refresh timing when a purchase seems delayed.
How do I unlock new chapters?
Use active orders, makeover goals, and story tasks to reach the next chapter milestone.
How do I get more rewards from events?
Focus on event goals, milestone timing, and resource planning before the timer ends.
What should I do first as a beginner?
Start with visible orders, board space, and Energy choices that move the story forward.
How do I use Boosters?
Save Boosters for orders, events, and board-space moments where they change what you can finish.
What is the best daily routine?
Follow a focused daily flow for orders, Energy, events, board cleanup, and story goals.
How do I avoid wasting Energy?
Use active orders and board-space signals before spending another refill.
Which orders should I finish first?
Pick the requests that create the best mix of progress, space, and event value.
Download The Official Game
Need answers while you play?
Keep the official game on your phone so you can test merge, event, and reward strategies in real time.
