Contact & Support

Official Support

Use the right support path for account, purchase, event, gameplay, and website questions

This page collects the official support routes for Merge Fashion: Romance Story. Start with the Help Center when you need quick guidance, then contact support if the issue still needs personal review.

Key Takeaways

• Use the Help Center first. Many Energy, board, event, purchase, and account questions already have official guide pages.
• Use email for account-specific issues. Support can review context only when you provide clear, relevant details.
• Never send sensitive payment details. Store receipts, timestamps, and screenshots are safer than full card information or passwords.

What to include in a support message

A clear support message helps the team understand the problem faster. Include the platform you use, such as iPhone, iPad, or Android; the approximate time the issue happened; the type of issue; and a short description of what you expected to happen. Screenshots can help when they show the event timer, order, reward, receipt status, or error message.

• For purchase questions: mention the platform store, purchase time, item type, and whether the store shows the transaction as complete.
• For account questions: mention whether you changed devices, reinstalled the game, switched accounts, or restored progress recently.
• For event questions: mention the event name, timer status, milestone, and reward that seems unclear.
• For website questions: include the page URL and what looked broken, outdated, or hard to understand.

Official store and policy links

Need	Official link
Download on iPhone or iPad	App Store listing
Download on Android	Google Play listing
Privacy questions	Website privacy page and app privacy policy
Terms questions	Website terms and app service terms

Useful Support Pages

Start with these official answers

How purchases work Understand store processing, account matching, and why some items take time to appear. Purchase not arrived Check what to review before sending a support message about missing purchased content. Recover progress Review account and device continuity if progress looks different after switching devices.